Our Refund Policy

Refund Policy

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1. Satisfaction Guarantee We want you to love your new artwork! If you are not completely satisfied with your purchase, you may request a refund or exchange within 30 days of receiving your order.

 

2. Eligibility for Refunds To be eligible for a refund:

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• The item must be unused and in the same condition that you received it.

• The item must be in the original packaging.

• Proof of purchase or receipt is required.

 

3. Return Process:

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• Contact Us: Email our customer service team at namaste@nextgenartistt.com to initiate the return process. Please include your order number, the item(s) you wish to return, and the reason for the return.

• Shipping: We will provide you with a return shipping address. You are responsible for the return shipping costs unless the return is due to a defect or error on our part.

• Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.

 

4. Refunds

• Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

• If you haven’t received a refund within this timeframe, please first check your bank account, then contact your credit card company, as it may take some time before your refund is officially posted.

• If you’ve done all of this and still have not received your refund, please contact us at namaste@nextgenartistt.com.

 

5. Exchanges:

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• If you wish to exchange an item, please contact us at namaste@nextgenartistt.com within 30 days of receiving your order.

• Exchanges are subject to item availability. If the item is not available, you may opt for a refund or choose a different item of equal value.

6. Damaged or Defective Items:
 

• If your item arrives damaged or defective, please contact us immediately at namaste@nextgenartistt.com with photos of the damage or defect. We will work with you to resolve the issue promptly, either by replacing the item or issuing a refund.

 

7. Non-Returnable Items:

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• Custom or personalized orders are not eligible for return or refund unless they arrive damaged or defective.

• Gift cards are non-refundable.
   

8. Contact Information For any questions or concerns regarding your order or our refund policy, please reach out to us at namaste@nextgenartistt.com.
 

Thank you for choosing Nextgen Artistt. We appreciate your business and are here to ensure your satisfaction with every purchase.